At our store, your satisfaction is our top priority. We understand that shopping online — especially for workwear like medical uniforms — can sometimes be challenging. That’s why we’ve created a flexible and transparent return and refund policy to support our customers all over the world.
We are proud to offer worldwide shipping and serve professionals across different countries and continents. Whether you’re ordering from a major city or a remote region, we want you to feel secure knowing that if something doesn’t fit or meet your expectations, we’ll do our best to make it right.
When can I return an item?
You may return any eligible item within 14 days of receiving your order. We accept returns for any reason — whether the size isn’t quite right, the color wasn’t what you expected, or you’ve simply changed your mind.
In order to process your return smoothly, the following conditions must be met:
- The item must be unused, unworn, and unwashed
- It must be returned in its original condition and packaging, with all labels and tags still attached
- The product must not show any signs of damage, makeup marks, pet hair, or odors
- All accessories or bonus items included with the product must also be returned
We reserve the right to refuse returns that do not meet these requirements.
What items are non-returnable?
For hygiene and customization reasons, we are unable to accept returns on:
- Items that have been personalized (e.g. embroidery with your name or logo)
- Underscrubs and base layers
- Headwear or caps that have been worn
- Sale or clearance items marked as final sale
However, if these items arrive damaged or incorrect due to our mistake, you are still eligible for a full refund or replacement.
How do refunds work?
Once we receive and inspect your return, you’ll receive a full refund (excluding original shipping fees) back to your original method of payment. This process may take up to 7–10 business days depending on your bank or payment provider.
If your return is approved, you will receive an email confirmation. Refunds are issued in the same currency and method as the original purchase.
Who pays for return shipping?
Unless the return is due to our error (such as receiving the wrong item, color, size, or a defective product), customers are responsible for the cost of return shipping. For international returns, we strongly recommend using a tracked delivery service to ensure your package arrives safely.
If the return is caused by a problem on our end, we’ll cover the shipping or provide a prepaid return label.
What if my order arrives damaged or incorrect?
We carefully inspect and pack each item before shipping, but if your package arrives damaged or with missing or wrong items, please notify us within 3 days of delivery.
Send us an email with a clear description of the issue and photos showing the problem. We will prioritize your case and offer a solution — such as reshipment, replacement, or full refund — depending on availability and your preference.
Need help?
If you’re unsure whether your item qualifies for a return, or if you have questions about the process, our support team is here to help. Just reach out to us — we’re happy to assist with sizing guidance, exchange suggestions, or any concerns you might have before or after placing your order.